FAQ
Q:Please tell me how to change my reservation.
As a general rule, it is not possible to make changes to purchased products or reserved tours, so please cancel your purchase and repurchase.
*There is a free cancellation deadline for each product/tour, so please refer to the details of each product/tour.
Q:How do I cancel my reservation and receive a refund？
Reservation cancellations and refunds vary depending on the cancellation policy of each activity.
For any help you need, please contact us via email.(ContactUs)
- Free Cancellation Activities：Please cancel your reservation yourself from the member page screen.
- Non-cancellable activities（As the reservation date approaches）：Unfortunately, cancellations are not possible.
*However, please note that the transfer fee (5% of the purchase amount) to PayPal/credit card company will be borne by the customer.
Q:If additional charges occur on-site, please let me know how to pay.
For services such as airport transfers and private car charters, fees will be collected separately if the scheduled usage time or waiting time is exceeded.Basically, we accept cash in local Japanese yen.
Q:Is the purchase price for products and tours on the site in Japanese yen？
Yes, all products on the site and tours purchased are displayed in Japanese Yen.
Q:Could you please issue a receipt？
We do not provide receipts on this site, but if you need them, please contact us via email(ContactUs). We will issue individual receipts.
Q:The Japanese version of the site has some content that is difficult to understand.
This website is primarily written in English, but if you would like to view the “Japanese version” please select the “Japanese” language button.
Please note that the content of this site is automatically translated by AI (Google machine).
Q:Can I make a reservation on behalf of someone else？
Yes, I can. However, if someone other than you is making the reservation, please be careful not to enter incorrect information.
Q:Items added to shopping cart are lost.
Generally, you won’t lose anything you add to your shopping cart. However, the contents of your shopping cart will be automatically deleted as your departure time approaches.
*In other words: If the difference between the system time and the scheduled departure time is as follows (e.g. within 24 hours, within 48 hours, within 72 hours, etc.)